Table of Contents for
Software Process Improvement Handbook: A Practical Guide
by Karl Wiegers

Introduction

Chapter 1. Why Is Process Improvement So Hard?

Challenge #1: Not Enough Time
Challenge #2: Lack of Knowledge
Challenge #3: Wrong Motivations
Challenge #4: Dogmatic Approaches
Challenge #5: Insufficient Commitment
What Should You Do?
Practice Activities
Worksheets

Chapter 2. An Effective Process Improvement Approach

The Process Improvement Cycle
Focus on the Pain
Communicate, Communicate, Communicate
Organize for Process Improvement
Plan Your Actions
Steer to Success
Practice Activities
Worksheets

Chapter 3. Personal Process Improvement

Project Planning and Tracking
Requirements
Design and Coding
Quality Practices
Maintenance
Practice Activities
Worksheets

Chapter 4. Process Improvement Traps to Avoid

Trap #1: Lack of Management Commitment
Trap #2: Unrealistic Management Expectations
Trap #3: Time-Stingy Project Managers
Trap #4: Stalling on Action Plan Implementation
Trap #5: Achieving a Maturity Level Becomes the Primary Goal
Trap #6: Participants Are Inadequately Trained
Trap #7: Expecting Defined Procedures to Make People Interchangeable
Trap #8: Failing to Scale Processes to Project Size
Trap #9: Process Improvement Becomes a Game
Trap #10: Process Assessments are Ineffective
Practice Activities
Worksheets

Chapter 5. Creating a Process Assets Library

Motivation and Philosophy
Best Practices or Good Practices?
Our Approach
Good Practices Content
Web Site Architecture
Lessons Learned
Practice Activities
Worksheets

Chapter 6. Molding the CMM to Your Organization

Why Not Just "Do the CMM"?
Process Assessment
Molding the CMM
Tracking Progress
What We Learned
Practice Activities

Chapter 7. A Modular Mini-Assessment Method

Background
Method Description
Supporting Infrastructure
Experience Report
Practice Activities

Appendix: Process Improvement One-Liners

References

Glossary